You can delete your FIVO account, and everything in it, yourself — in the app or on the web. You do not need to contact us or reinstall the app.
Tap Account in the bottom navigation bar of the FIVO app, or at studio.getfivo.com.
It is at the bottom of the Account screen.
Confirm in the dialog. You are signed out immediately and your data is deleted.
Before you delete: download any images you want to keep. Deletion is permanent and cannot be undone. Unused credits are forfeited.
Your account and sign-in identity, your brands and settings, the photos you uploaded, every shoot and generated image, your usage history, and any remaining credits.
Records of payments you have made are kept in anonymised form, with the link to your account removed, because we are legally required to retain accounting records. They can no longer be traced back to you.
FIVO does not currently offer a way to delete a single shoot while keeping your account. If you want specific images removed, email us and we will do it for you.
If you have lost access to your phone number, email privacy@getfivo.com with the subject line Account Deletion Request. We will verify the request and delete your data within 30 days.
For details on what we store, see our Privacy Policy.